Privacy policy

At Omotenashi-Japan (Japanology), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us. By using our services, you consent to the terms of this policy.

1. Information We Collect
We may collect personal information such as your name, contact details, and payment information when you book a tour with us. Additionally, we may collect non-personal information such as your IP address, browser type, and usage data through the use of cookies or similar technologies.

2. Use of Information
We use the collected information for the purpose of providing our tour services and improving our customer experience. This may include processing bookings, contacting you with relevant information, personalizing our offerings, and analyzing data to enhance our services. We may also use your information to comply with legal obligations or protect our rights.

3. Data Sharing
We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share certain information with trusted partners and service providers who assist us in delivering our services. These parties are obligated to maintain the confidentiality and security of your information.

4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you wish to request the deletion of your data, please contact us using the information provided below.

5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Third-Party Links
Our website or communication may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be indicated. We encourage you to review this policy periodically for any updates.

8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at contact@omotenashi-japan.jp