How can we help?
Are you a traveler in need of help? Have a question about your review? Problems booking your tour?
Can I cancel or modify my reservation?
1. Cancellation made 24 hours or more before the tour start time: No charge will be incurred, and you will receive a full refund.
2. Cancellation made within 24 hours from the start time: A cancellation fee of 100% will be applied, and no refund will be provided.
We kindly ask that you inform us as soon as possible if you need to cancel or reschedule your food walking tour. By adhering to this policy, we can ensure the best experience for all participants. If you have any further questions or require assistance, please don't hesitate to reach out to our team.
Is it possible for me to join the tour even if I use a wheelchair?
We are delighted to offer wheelchair accessibility for our tour. While we are unable to provide personal assistance, we recommend bringing your own. The tour involves a pleasant walking experience of moderate length, ensuring an enjoyable pace for all participants. We suggest wearing comfortable shoes to ensure your comfort throughout. In advance, please discuss any specific accessibility needs with our company, as we want to tailor the experience to your requirements. The route primarily consists of flat terrain, with the possibility of a subway ride that may involve some stair climbing.
How can I check my reservation?
After booking, the confirmation email with your name, booking date, time and meeting place will be sent to your email address. If you haven't received it yet, please contact us from the contact form below.
Can I add more people?
If the date is still available on the website, kindly make an online reservation. However, if the date is unavailable, please reach out to us through our contact form. We will verify the availability and respond to your inquiry promptly.
How can I book a tour?
Booking a tour is easy! You can book directly through our website by selecting the desired tour, date, and number of participants. Follow the prompts to complete the booking process securely.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, American Express)
What should I bring on the tour?
Generally, we advise bringing comfortable clothing, appropriate footwear, sunscreen, water, and a camera to capture those memorable moments.
Are transportation fees and meals included in the tour price?
The inclusion of transportation fees and meals varies depending on the tour package. Details about inclusions and exclusions can be found on each tour's description page on our website.
Are your tours suitable for all ages?
We offer tours suitable for a wide range of ages and interests. However, certain tours may have age restrictions or specific requirements for participation. Check the tour details or contact us if you have any concerns.